Problems Viewing Videos?
If you experience problems viewing Scout videos, here are some solutions for
If you use Firefox, Microsoft just released a new plug-in to enable Windows
Media Player to work on Firefox. Here’s the article: Player for Firefox
There is a link in the article to the plug-in.
Also, if you are using Windows Media Player 11, it is a beta, and fraught
with problems. You might want to try to re-install Internet Explorer, and if
that doesn’t work, re-install Windows Media Player 11.
A Scout.com reader also said that this K-lite codec pack, the full version,
solved all of his video problems: K-lite
Also, some subscribers have downloaded Internet Explorer 6.0 Service Pack 2
to replace Service Pack 1 and that enabled them to watch Scout.com video
If you’re a Mac User, you have two options:
1) If you are running OS X, have the new Flip4Mac plug-in installed, and have
Windows Media Player 9 for OS X installed, you must do the following: Open
System Preferences, click on the Flip4Mac green icon down in the "Other" section
of System Preferences, click on the "Plug In" tab and UNCHECK the "Use Flip4Mac
WMV Internet plug in". Close Safari if it is open. Launch Safari again and try
the video again. It should fail with a "Safari can't display content on this
page" error offering to try to view it with WMP for OS X. Click OK and WMP
should launch and successfully play the video.
2) Scout has now added a link to the Media Player popup window that will only
display to Mac users. It will enable Mac users to download the video to their
hard drives. It will say: "Click here to watch Video" above the existing "Close
this window" link. Mac users that have been having video trouble can now click
the link and play the video. Your computer might prompt you after you click the
link to watch the video, finding the program it needs to play the video on your